Cpanel Email Information

How to Set Up Your Chilli Media cPanel Email

Thank you for hosting your website and email with Chilli Media! This guide will help you set up your cPanel email account on your preferred device or email client (such as Outlook, Gmail, Apple Mail, iPhone, or Android).

 

Before you begin, ensure that:
✅ Your domain is pointing to our servers
✅ Your email account has been created in cPanel (ask us if you need help creating one)
✅ You know your email address and password

Step 1: Get Your Email Settings
Manual set up

Use the following incoming and outgoing server settings for your email setup:

Settings Description Values
Username
The username on the mail account.
username@example.com
Password
The password for the mail account.
The mail account’s password.
Incoming Server Port
The port the system uses for incoming mail.
POP3 Port: 995
Incoming Server
The mail server address the system uses for incoming mail.
mail.example.com
Outgoing Server Port (SMTP)
The port the system uses for outgoing mail.
465
Outgoing Server
The mail server the system uses for outgoing mail.
mail.example.com

Replace yourdomain.com with your actual domain name (e.g., mail.mybusiness.co.za).

 

Step 2: Set Up on Your Device or Email Client

Option A: On iPhone/iPad (iOS)

  1. Go to Settings > Mail > Accounts > Add Account.
  2. Tap Other > Add Mail Account.
  3. Enter:
    • Name: Your Name
    • Email: you@yourdomain.com
    • Password: Your email password
    • Description: e.g., “Work Email”
  4. Tap Next > Select IMAP.
  5. Enter Incoming Mail Server:
    • Host Name: mail.yourdomain.com
    • Username: you@yourdomain.com
    • Password: Your password
  6. Enter Outgoing Mail Server:
    • Host Name: mail.yourdomain.com
    • Username: you@yourdomain.com
    • Password: Your password
  7. Tap Next. iOS will verify settings.
  8. Ensure “Use SSL” is ON for both servers.
  9. Save and exit.
 

✅ Your email will now sync with your device.

 

Option B: On Android (using Gmail App)

  1. Open the Gmail app.
  2. Tap your profile picture > Add another account > Other.
  3. Choose IMAP or Exchange and IMAP.
  4. Enter your full email address and password.
  5. For Incoming Server Settings:
    • IMAP Server: mail.yourdomain.com
    • Port: 993
    • Security: SSL/TLS
    • Username: you@yourdomain.com
    • Password: Your password
  6. For Outgoing Server Settings:
    • SMTP Server: mail.yourdomain.com
    • Port: 465
    • Security: SSL/TLS
    • Username: you@yourdomain.com
    • Password: Your password
  7. Tap Next and complete setup.
 

✅ Your cPanel email will now appear in the Gmail app.

Option C: In Microsoft Outlook (Desktop)

  1. Open Outlook > File > Add Account.
  2. Choose Manual setup or Additional server types > Next.
  3. Select IMAP.
  4. Enter:
    • Your Name: Your full name
    • Email Address: you@yourdomain.com
    • Account Type: IMAP
    • Incoming mail server: mail.yourdomain.com
      • Port: 993
      • Use SSL: Yes (SSL/TLS)
       
    • Outgoing mail server (SMTP): mail.yourdomain.com
      • Port: 465
      • Use SSL: Yes (SSL/TLS)
  5. Click More Settings > Outgoing Server tab > Check My outgoing server (SMTP) requires authentication.
  6. Go to Advanced tab and confirm:
    • Incoming server (IMAP): 993, SSL/TLS
    • Outgoing server (SMTP): 465, SSL/TLS
  7. Click OK > Next > Test Account Settings.
 

✅ Your email is now connected.

Option D: Forwarding to Gmail or Another Email

Want to check your cPanel email from Gmail? You can forward it:

  1. Log in to your cPanel (usually https://yourdomain.com/cpanel).
  2. Go to Email > Forwarders.
  3. Create a new forwarder: you@yourdomain.com → yourpersonal@gmail.com.
  4. Confirm the forwarder.
 

Now all emails sent to your business address will appear in your personal inbox.

 

🔐 Tip: You can also send from your cPanel email in Gmail by adding it as a “Send mail as” address.

❓ Need Help?

If you’re having trouble setting up your email:

  • Double-check your password and server settings.
  • Ensure your domain’s DNS is correctly pointing to Chilli Media.
  • Contact us at admin@chillimedia.co.za  – we’re happy to help!
 
 

🔒 Security Reminder: Never share your email password. Use strong, unique passwords for each account.

Having Trouble Setting Up Your Email? Start Here!

 

If you’re experiencing issues sending or receiving emails on your device or email client (like Outlook, Gmail, or Apple Mail), first check if your email works through the cPanel webmail interface. This helps determine whether the issue is with your device setup or with the email account itself.

 

✅ Step 1: Test Your Email via Webmail

Visit our webmail login page:
👉 https://webmail.cpanel.net/

 
  1. Enter your full email address (e.g., you@yourdomain.com).
  2. Enter your email password.
  3. Click Login.
 

⚠️ Important: Your browser must have JavaScript enabled to use webmail. If you see an error message about JavaScript being disabled, please enable it in your browser settings and try again.

 

🛠 What This Tells You:

  • ✅ If you can log in and see your emails → Your cPanel email account is working correctly.
    🔹 The issue is likely with the settings on your phone, computer, or email app. Double-check the IMAP/SMTP settings above.

  • ❌ If you cannot log in (wrong password or error message):

    • Confirm you’re using the correct password.
    • Reset your email password via cPanel > Email Accounts.
    • Contact us at admin@chillimedia.co.za  – we’ll check the backend and help resolve any server-side issues.
 

💡 Pro Tip:

Always test with webmail first. If webmail works but your device doesn’t, the problem is local to your setup — not the server.